Frequently Asked Questions | Evan Evans

Flags:

• Ensure flags are free from nearby trees or buildings to avoid damage.
• Take down flags during extreme weather conditions to extend their lifespan.
• Store flags in a cool, dry place when not in use.
• Wash flags gently using mild detergent; avoid bleach or harsh chemicals.

Banners and Signage:

• Clean with a soft, damp cloth to remove dust and dirt.
• Store rolled up to avoid creases or folds.
• Secure outdoor banners to withstand wind and weather conditions.

Portable Displays:

• Disassemble carefully and store in provided carry bags.
• Clean frames and graphics after each use.

Visit our Care Tips for more detailed instructions.

Do You Offer Custom Printing?

Yes! We provide custom printing for all our products. For artwork specifications, visit our Artwork Specifications page or contact us directly.

Can I Order Custom Sizes?

Yes, we can produce custom-sized banners, signage, and flags to meet your needs. Contact us at info@evanevans.com.au for more details.

How should the Australian flag be flown and cared for?

Evan Evans has a proud history of providing high-quality Australian flags, and we encourage everyone to respect and display them correctly. For full details, see our guide on Flag Care & Etiquette: How to Respect and Maintain Your Australian Flag .

Flying and displaying the Australian flag

• Flags should be flown from sunrise to sunset.
• Flags should always be displayed in a manner befitting the organisation or, in the case of the Australian National Flag, the nation itself.
• Flags should always be flown aloft and free and should never touch the ground.

The Australian National Flag should not be used:

• As a covering of a statue, monument, or plaque for an unveiling ceremony (a plain cover should be used instead).
• As a table or seat cover.
• As a masking for boxes, barriers, or space between the floor and ground level on a dais or platform.

When displaying the Australian flag against a surface, whether horizontally or vertically, the top left quarter of the flag should be placed uppermost on the observer’s left, as viewed from the front.

Folding the Australian flag

1. Start with the flag flat, with the Union Jack in the bottom left-hand corner. (Note: never place a flag on the ground.)
2. Fold the flag lengthwise once, and then once again.
3. Bring the two ends of the flag together.
4. Concertina the flag by folding backwards and forwards until it is neatly bundled.
5. Keep the flag bundled by winding the halyard (rope) around it.

Proper care and respect ensure the Australian flag remains a proud and dignified symbol. For more advice, visit our Flag Care & Etiquette page .

Please visit our artwork specifications page for full information on setting up artwork correctly.

Customer Concerns & Feedback Policy

At Evan Evans, we pride ourselves on our commitment to resolving customer concerns promptly and satisfactorily, striving to deliver excellent customer service and complete client satisfaction.

We take all feedback seriously and recognise that customers have the right to be heard, the right to complain, and the right to receive a timely response.

We are committed to handling your concerns fairly, transparently, and courteously, and will keep you informed of how we propose to act, expected timeframes, and outcomes.

Providing Feedback

Most issues are best addressed at the first point of contact. However, if you are not satisfied with the service you are receiving or have received, please contact:

Sonya Cameron
General Manager

📞 Phone:
(03) 8413 6600 or
1800 990 989
📧 Email: info@evanevans.com.au
📮 Post: Evan Evans, 4 Guilfoyle Avenue, Coburg North, VIC, 3058
🏢 In person: 4 Guilfoyle Avenue, Coburg North, VIC, 3058

🕒 Opening Hours: Monday to Friday, 9 am – 4 pm (AEST)

Evan Evans is committed to reducing the impact of our digital printing activities on the environment. In order to meet this commitment, we continue to comply with all regulatory requirements relevant to our industry and remain informed of environmental issues that affect printing.

We use eco-solvent and UV curable inks, promote sustainable paper options, recycle synthetic papers, and apply purchasing policies that prioritise green materials and services. We also minimise waste through recycling schemes, including packaging, segregated paper and trimming collections, and safe disposal of chemical waste through accredited waste management providers.

To further reduce waste, we’ve developed FlagBags – durable everyday bags made entirely from recycled banners and flags. This initiative helps us repurpose short-term promotional signage into a long-lasting product.

Learn more on our
Sustainability page
or
Contact Us
to discuss sustainable printing solutions for your next project.

Evan Evans delivers anywhere within Australia. For clients outside Australia, we can also assist on a case-by-case basis. If you are interested in international delivery, please contact our team to discuss your requirements.

Yes, we provide installation services for signage, banners, and other products across Australia. Contact us to discuss your needs.

Production times vary by product:

• Standard flags and banners: 5–7 business days.
• Custom signage: Up to 10 business days.

Need it faster? Contact us for rush orders.

We use high-quality, durable materials, including:

• Trilobal fabric for flags.
• Eco-friendly vinyl for banners and signage.
• Lightweight yet robust aluminum for portable displays.

Learn more on our Sustainability page.

We deliver anywhere within Australia and can arrange international shipping upon request. Contact us for bulk order discounts or international shipping inquiries.

We are committed to resolving all customer concerns promptly and fairly. Contact our Customer Service Manager at info@evanevans.com.au or visit our Contact page.

We offer sustainable printing materials and a recycling program for used banners and flags. Ask us about our eco-friendly options when placing your order.

Visit our Shop page to browse products and place your order. For custom orders, contact us at info@evanevans.com.au.

No. Evan Evans in Australia is a signage and printing company, established in 1877 and based in Melbourne. We specialise in banners, flags, event signage, and custom print solutions. Evan Evans Tours is a separate business located in the UK that provides sightseeing tours. The two companies are not connected.

At Evan Evans, we provide tailored print and signage solutions for a wide range of industries and events. Our work spans small businesses through to large-scale national organisations, ensuring every project receives the same attention to detail and quality.

Some of the industries we regularly serve include:

• Retail & Shopfronts
• Festivals & Events
• Construction & Building Sites
• Gala Events & Conferences
• Exhibitions & Trade Shows
• Schools & Campuses
• Building & Architectural Signage
• Celebrations & Community Events

Beyond these sectors, we also work closely with government departments, community councils, real estate groups, small-to-medium enterprises, and large corporations. No matter how big or small your signage requirements, Evan Evans can customise a solution that fits your needs.

Ready to bring your project to life? Get in touch with our team today to discuss tailored signage solutions for your industry.

Evan Evans is a complete signage and print solutions provider, delivering everything from fabric to rigid signage in a wide range of materials. We not only supply products but can also organise delivery and installation, ensuring a seamless end-to-end service for our clients.

With a rich history dating back to 1877, Evan Evans is also Australia’s most established flag maker, providing high-quality flags ranging from world flags and Australian flags through to custom-designed corporate flags.

Our product range includes, but is not limited to:

• Flags: Custom, Australian, corporate, and world flags
• Banners: Vinyl banners, street banners, mesh banners, and large-scale event banners
• Signage: A-frames, corflute signs, decals, posters, wall graphics, building signage, and wayfinding signs
• Portable Displays: Media walls, café barriers, crowd control barriers, and portable exhibition stands

This is only a small sample of what we can do — we customise signage and print solutions for any project, no matter the size or complexity.
Explore our full range of products on the Shop page.